Shipping Policy

 Processing Time

1. It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
2. Generally, orders are shipped within 1 business days of order confirmation/payment.
3. Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Shipping Time

Destinations	Estimated Delivery Time	Shipping Cost	Courier
Australia	2-4 days	Free Shipping	AU POST SENDLE

 

Total Delivery Time = Processing Time + Shipping Time

 

Order Tracking

1. You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). 2.Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
3. If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

If your order is delayed, please contact us via email deli@deliaus.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Kindly Notes:

1. Shipping times can be affected by  public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.

2. It can take a few days after order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

3. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.

4. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of AU POST or SENDLE service.

Email: deli@deliaus.com

Order Service Phone Number( business days 8:00-18:00): +61 419 882 238