2L Large Capacity Water Bottle

Return & Refund Policy

1. If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request.

2. If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you.

3. Any request after 30 days will not be honored. Please make sure to contact us by email deli@deliaus.com at first.

Return & Exchange Conditions

1. Items must be returned within 30 days after you receive them.
2. All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
3. When returning or exchanging items, customers must use a shipping method providing tracking information.

General Return Process

1. Initiate a return: Please email us at deli@deliaus.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.

2. Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.

3. Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

1. If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;

2. If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay delivery fee.

Refunds

1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
2. If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at deli@deliaus.com.

Order Cancellations

1. We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
2. Orders can't be canceled once the parcel is shipped out.

Contact Us Anytime

Email:deli@deliaus.com

 Processing Time

1. It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
2. Generally, orders are shipped within 1 business days of order confirmation/payment.
3. Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Shipping Time

Destinations	Estimated Delivery Time	Shipping Cost	Courier
Australia	2-4 days	Free Shipping	AU POST SENDLE

 

Total Delivery Time = Processing Time + Shipping Time

 

Order Tracking

1. You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). 2.Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
3. If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

If your order is delayed, please contact us via email deli@deliaus.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Kindly Notes:

1. Shipping times can be affected by  public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.

2. It can take a few days after order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

3. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.

4. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of AU POST or SENDLE service.

Email: deli@deliaus.com

Order Service Phone Number( business days 8:00-18:00): +61 419 882 238

Our online store support Paypal, Shop pay (including apple pay, Google pay, EFTPOS) and Credit/debit cards issued by Master Card, Visa etc,. Kindly check your payment information to know more details.